Terms of Service

Effective Date: December 2, 2025
Last Updated: December 2, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (either as an individual or on behalf of an entity) and LAVT Supply ("Company," "we," "us," or "our") concerning your access to and use of the AV Management Suite platform (the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access or use the Service.

2. Description of Service

AV Management Suite is a comprehensive multi-tenant Software-as-a-Service (SaaS) platform designed for audio/video integration businesses to manage:

  • Project management and lifecycle tracking
  • Bill of Materials (BOM) with real-time collaborative editing
  • Timesheet management and labor tracking
  • Service ticketing and field operations
  • Customer and vendor relationship management
  • Inventory and purchase order management
  • Project quoting and bidding workflows
  • Multi-warehouse inventory tracking

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and able to form a binding contract to use our Service. By using the Service, you represent and warrant that you meet these requirements.

3.2 Account Creation

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept all responsibility for activities that occur under your account
  • Immediately notify us of any unauthorized use of your account

3.3 Tenant Accounts

Each customer organization ("Tenant") receives a dedicated subdomain and isolated data environment. The Tenant administrator is responsible for managing user access, roles, and permissions within their organization's account.

4. Subscription Plans and Billing

4.1 Subscription Tiers

We offer the following subscription tiers, each with different feature limits and pricing:

  • Basic Plan: $29/month or $290/year
  • Professional Plan: $79/month or $790/year
  • Enterprise Plan: $199/month or $1,990/year
  • Custom Plans: Available upon request with custom pricing

4.2 Billing and Payment

By subscribing to a paid plan, you agree to pay all fees associated with your chosen subscription. All payments are processed through Stripe, our third-party payment processor. You authorize us to charge your provided payment method on a recurring basis according to your billing cycle.

4.3 Free Trial

We may offer free trial periods for new customers. If you do not cancel before the trial period ends, you will be automatically charged for your selected subscription plan.

4.4 Automatic Renewal

Unless you cancel your subscription before the end of your billing period, your subscription will automatically renew for successive periods of the same duration at the then-current subscription rate.

4.5 Price Changes

We reserve the right to modify our pricing with 30 days' advance notice. Price changes will take effect at the start of your next billing cycle following the notice period.

4.6 Usage Limits

Each subscription plan includes limits on users, projects, and storage. Exceeding these limits may require an upgrade to a higher-tier plan or payment of overage charges.

5. User Responsibilities and Conduct

5.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon or violate our intellectual property rights or the rights of others
  • Upload or transmit malicious code, viruses, or harmful materials
  • Attempt to gain unauthorized access to the Service or related systems
  • Interfere with or disrupt the Service or servers/networks connected to the Service
  • Use the Service to send spam, unsolicited communications, or phishing attempts
  • Reverse engineer, decompile, or disassemble any portion of the Service
  • Remove or alter any proprietary notices from the Service
  • Use automated systems (bots, scrapers) without our prior written permission

5.2 Data Accuracy

You are solely responsible for the accuracy, quality, and legality of your data, the means by which you acquired it, and your use of it with the Service.

5.3 Security

You are responsible for maintaining appropriate security measures for your account, including strong passwords, multi-factor authentication where available, and restricting access to authorized users only.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service and its original content (excluding user-provided content), features, and functionality are and will remain the exclusive property of LAVT Supply and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain all rights to the data and content you upload to the Service ("Your Content"). By uploading Your Content, you grant us a limited license to use, store, process, and display Your Content solely for the purpose of providing the Service to you.

6.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to you.

7. Data Privacy and Security

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement industry-standard security measures to protect your data, including:

  • Multi-tenant data isolation using PostgreSQL Row-Level Security
  • Encryption of data in transit (TLS/SSL) and at rest
  • Encrypted storage of OAuth credentials and integration tokens
  • Comprehensive audit logging of all data changes
  • Regular security assessments and updates

8. Third-Party Integrations

The Service integrates with third-party services including but not limited to:

  • Adobe Sign (for electronic signatures)
  • Microsoft Azure AD (for authentication)
  • Microsoft SharePoint and OneDrive (for document storage)
  • Google Drive (for backup and archival)
  • Stripe (for payment processing)

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the actions or policies of these third parties.

9. Service Availability and Modifications

9.1 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes that negatively impact your use of the Service.

9.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily interrupts access to the Service. We will attempt to provide advance notice and schedule maintenance during off-peak hours when possible.

10. Termination

10.1 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation will be effective at the end of your current billing period. You will not receive a refund for any unused portion of your subscription unless otherwise specified in our Refund Policy.

10.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, for any reason, including but not limited to:

  • Breach of these Terms
  • Non-payment of fees
  • Fraudulent or illegal activity
  • Harm to other users or the Service
  • At our sole discretion if we believe termination is necessary

10.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We will provide you with reasonable access to export your data for 30 days following termination, after which your data may be permanently deleted from our systems.

11. Disclaimers and Limitations of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LAVT SUPPLY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless LAVT Supply, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your Content and any claims related to it

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], United States, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules, except that either party may seek injunctive relief in court for intellectual property disputes or breaches of confidentiality.

13.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Electronic Signatures

The Service includes integration with Adobe Sign for electronic signature functionality. Electronic signatures processed through the Service are legally binding and enforceable under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act) and applicable state laws.

By using the electronic signature features, you consent to conduct transactions electronically and acknowledge that electronic signatures have the same legal effect as handwritten signatures.

15. Export Controls

The Service may be subject to U.S. export control laws and regulations. You agree not to export, re-export, or transfer the Service or any technical data derived from it, in violation of applicable export laws and regulations.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published on the Service, constitute the entire agreement between you and LAVT Supply regarding the Service.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

16.5 Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

17. Contact Information

If you have any questions about these Terms, please contact us at:

LAVT Supply

AV Management Suite

Email: legal@lavtsupply.com

By using the AV Management Suite, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.